Privacy Policy

Scope

This notice explains how we process personal data when you visit this website, submit forms, purchase Tensiflor, or communicate with us. It aligns with the Australian Privacy Act 1988 (APPs) and, where applicable, the EU and UK General Data Protection Regulation (GDPR) for international visitors and customers.

Geographic scope, language, and storefront

Phraxellphron operates from 108 Bunda St, Canberra, Australian Capital Territory 2601, Australia. The site is published in English and prices are shown in Australian dollars (AUD); charges, taxes, and customs rules depend on your delivery country. If you access the site from outside Australia, local privacy rules may also apply in addition to this notice.

Dietary supplements, advertising, and third-party platforms

Tensiflor is a food supplement. We aim to present it truthfully and without suggesting it treats or prevents disease. When we or partners run online advertising (for example through Google Ads), we expect landing pages and forms to match the ad, avoid exaggerated promises, and respect platform policies for healthcare and dietary supplements. Personal data collected through ads is processed under the purposes and legal bases listed below and may involve measurement or attribution when you consent to optional cookies.

Data we collect

• Identity and contact details you type into forms (name, email, optional phone, message content).
• Order and delivery data needed to fulfil purchases (address where provided, payment references handled by our payment partners).
• Technical data such as browser type, device category, approximate location derived from IP, and timestamps.
• Cookie-related records when you accept optional analytics or marketing cookies.

Purposes and legal bases

• Responding to enquiries and providing customer support (contract steps or legitimate interests in operating the business).
• Processing orders, payments, refunds, and logistics (contract necessity).
• Compliance with accounting, tax, and regulatory obligations (legal obligation).
• Improving website reliability and measuring aggregated traffic when you enable analytics (consent where required).
• Sending promotional messages only if you have opted in and local law allows (consent).

Recipients and transfers

We share data with infrastructure providers, email delivery services, payment processors, and carriers strictly to deliver the services you request. Some providers may process data outside Australia or the EEA; where GDPR applies we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

Retention

Enquiry messages are kept for up to twenty-four months unless a longer period is required for dispute resolution. Order and invoice records follow statutory retention periods, typically seven years for tax documentation unless local law requires otherwise. Analytics logs tied to optional cookies are rotated or deleted according to the vendor configuration, not exceeding twenty-six months from collection.

Security measures

We apply HTTPS transport encryption, role-based access controls for staff accounts, password policies, and vendor due diligence. No online transmission is completely risk-free; please use strong passwords and protect your devices.

Your rights

Depending on your location you may request access, correction, deletion, restriction, portability, or object to certain processing. You may withdraw consent for optional marketing or non-essential cookies at any time without affecting the lawfulness of earlier processing. Australian residents may lodge a complaint with the Office of the Australian Information Commissioner. EU and UK residents may contact their local supervisory authority.

Children

Our services target adults. We do not knowingly collect data from anyone under sixteen without parental authority.

Changes

We update this policy when our practices or legal requirements change. The date at the top reflects the latest revision.